<p class="PlaygroundEditorTheme__paragraph"><br></p><h1 class="PlaygroundEditorTheme__h1" dir="ltr"><span style="white-space: pre-wrap;">🎥 </span><a href="https://fathom.video/share/SmVT-abEjwV33Xpakwdx4fgNy1X3tNvB" rel="noreferrer" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Click here to watch the replay</span></a></h1><h1 class="PlaygroundEditorTheme__h1"><br></h1><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><b><strong class="PlaygroundEditorTheme__textBold" style="white-space: pre-wrap;">Below is an overview of what was discussed on the call - </strong></b></h3><p class="PlaygroundEditorTheme__paragraph"><br></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/SmVT-abEjwV33Xpakwdx4fgNy1X3tNvB?tab=summary&amp;timestamp=0" title="PLAY @0:00" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Troubleshooting email formatting issue @ 0:00</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Tara is experiencing an issue with the formatting of her emails in Simple Business Suite, where the text is not wrapping properly. Stephanie and Tara try troubleshooting steps like clearing browser cache and cookies, but the issue persists across multiple browsers. Stephanie suggests Tara reach out to the tech support team to see if they can provide further assistance.</span></p><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><br></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/SmVT-abEjwV33Xpakwdx4fgNy1X3tNvB?tab=summary&amp;timestamp=580" title="PLAY @9:40" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Canceling old memberships and transitioning to new platform @ 9:40</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Emily has some members still signed up on her old WordPress/MemberPress platform, and she wants to cancel those memberships and have the members sign up on the new Simple Business Suite platform. Stephanie advises Emily to go directly into Stripe to cancel the old subscriptions, then provide the members with a special coupon code to sign up for the new platform with their first month free.</span></p><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><br></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/SmVT-abEjwV33Xpakwdx4fgNy1X3tNvB?tab=summary&amp;timestamp=3183" title="PLAY @53:03" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Enabling annual payment options @ 53:03</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Emily wants to offer an annual payment option in addition to the monthly subscription. Stephanie shows her how to set this up in Thrive Cart, including the ability to offer 2 months free for the annual plan.</span></p><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><br></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/SmVT-abEjwV33Xpakwdx4fgNy1X3tNvB?tab=summary&amp;timestamp=63" title="PLAY @1:03" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Enabling Apple Pay @ 1:03:45</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Stephanie walks Emily through the process of enabling Apple Pay on the checkout pages, including the need to test it on a mobile device rather than just a desktop browser.</span></p><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><br></p><h2 class="PlaygroundEditorTheme__h2" dir="ltr"><span style="white-space: pre-wrap;">Action Items</span></h2><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem"><b><strong class="PlaygroundEditorTheme__textBold" style="white-space: pre-wrap;">Clear Chrome data/settings. Create new email template from scratch. Contact SBS tech support re email formatting issue.</strong></b></li><li value="2" class="PlaygroundEditorTheme__listItem"><b><strong class="PlaygroundEditorTheme__textBold" style="white-space: pre-wrap;">Cancel existing member subs in Stripe. Send free month signup links to existing members. Enable Apple Pay in Thrive Cart. Review/implement changes from Stephanie's video.</strong></b></li></ul>

You can find the replay for the office hours session from February 12, 2025

# 🎥[Click here to watch the replay](https://fathom.video/share/SmVT-abEjwV33Xpakwdx4fgNy1X3tNvB)

### ****Below is an overview of what was discussed on the call -****

### [Troubleshooting email formatting issue @ 0:00](https://fathom.video/share/SmVT-abEjwV33Xpakwdx4fgNy1X3tNvB?tab=summary&timestamp=0 "PLAY @0:00")

Tara is experiencing an issue with the formatting of her emails in Simple Business Suite, where the text is not wrapping properly. Stephanie and Tara try troubleshooting steps like clearing browser cache and cookies, but the issue persists across multiple browsers. Stephanie suggests Tara reach out to the tech support team to see if they can provide further assistance.

### [Canceling old memberships and transitioning to new platform @ 9:40](https://fathom.video/share/SmVT-abEjwV33Xpakwdx4fgNy1X3tNvB?tab=summary&timestamp=580 "PLAY @9:40")

Emily has some members still signed up on her old WordPress/MemberPress platform, and she wants to cancel those memberships and have the members sign up on the new Simple Business Suite platform. Stephanie advises Emily to go directly into Stripe to cancel the old subscriptions, then provide the members with a special coupon code to sign up for the new platform with their first month free.

### [Enabling annual payment options @ 53:03](https://fathom.video/share/SmVT-abEjwV33Xpakwdx4fgNy1X3tNvB?tab=summary&timestamp=3183 "PLAY @53:03")

Emily wants to offer an annual payment option in addition to the monthly subscription. Stephanie shows her how to set this up in Thrive Cart, including the ability to offer 2 months free for the annual plan.

### [Enabling Apple Pay @ 1:03:45](https://fathom.video/share/SmVT-abEjwV33Xpakwdx4fgNy1X3tNvB?tab=summary&timestamp=63 "PLAY @1:03")

Stephanie walks Emily through the process of enabling Apple Pay on the checkout pages, including the need to test it on a mobile device rather than just a desktop browser.

## Action Items

* ****Clear Chrome data/settings. Create new email template from scratch. Contact SBS tech support re email formatting issue.****
* ****Cancel existing member subs in Stripe. Send free month signup links to existing members. Enable Apple Pay in Thrive Cart. Review/implement changes from Stephanie's video.****

Office Hours: February 12, 2025

All replays of our office hour calls can be found here.