<p class="PlaygroundEditorTheme__paragraph"><br></p><p class="PlaygroundEditorTheme__paragraph"><br></p><h1 class="PlaygroundEditorTheme__h1" dir="ltr"><a href="https://fathom.video/share/ssMgFxuuPyXsHMPBQJsG4pDZA85FMn9M" rel="noreferrer" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">🎥 Click here to watch the replay</span></a></h1><h1 class="PlaygroundEditorTheme__h1"><br></h1><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><b><strong class="PlaygroundEditorTheme__textBold" style="white-space: pre-wrap;">Below is an overview of what was discussed on the call - </strong></b></h3><p class="PlaygroundEditorTheme__paragraph"><br></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/ssMgFxuuPyXsHMPBQJsG4pDZA85FMn9M?tab=summary&amp;timestamp=0" title="PLAY @0:00" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Troubleshooting email delivery issues @ 0:00</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Amy discussed an issue where she was receiving multiple copies of an email she sent to her subscribers. Stephanie explained that this happens when sending to tags rather than a smart list, as the same subscriber may have multiple tags. She recommended creating a smart list to avoid this problem.</span></p><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><br></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/ssMgFxuuPyXsHMPBQJsG4pDZA85FMn9M?tab=summary&amp;timestamp=360" title="PLAY @6:00" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Simplifying the checkout process @ 6:00</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Betsy discussed issues with her checkout process, including a complicated workaround to get the checkout working properly. Stephanie walked through setting up a simpler one-step checkout page, with options for full payment or a payment plan. They also discussed ways to further optimize the checkout, such as offering discounted pricing without a coupon code.</span></p><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><br></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/ssMgFxuuPyXsHMPBQJsG4pDZA85FMn9M?tab=summary&amp;timestamp=1500" title="PLAY @25:00" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Connecting email platforms @ 25:00</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Megan asked about integrating her WordPress site's email signup form with an external email platform like Mailchimp. Stephanie explained the challenges of doing this directly and recommended using Simple Business Suite's built-in forms instead, which can be easily embedded on a page.</span></p><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><br></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/ssMgFxuuPyXsHMPBQJsG4pDZA85FMn9M?tab=summary&amp;timestamp=2900" title="PLAY @48:20" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Recap and next steps @ 48:20</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Betsy, Megan, and Amy discussed options for getting additional support, including Stephanie's done-for-you services and consulting. Stephanie provided an overview of the different support tiers available and recommended the best fit based on each person's needs.</span></p><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><br></p><h2 class="PlaygroundEditorTheme__h2" dir="ltr"><span style="white-space: pre-wrap;">Action Items</span></h2><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem"><b><strong class="PlaygroundEditorTheme__textBold" style="white-space: pre-wrap;">Add office hr replays to bottom corner widget; add KB note re replay locations</strong></b></li><li value="2" class="PlaygroundEditorTheme__listItem"><b><strong class="PlaygroundEditorTheme__textBold" style="white-space: pre-wrap;">Update welcome email - add portal login link; explore Stephanie's membership/consulting for marketing strategy</strong></b></li><li value="3" class="PlaygroundEditorTheme__listItem"><b><strong class="PlaygroundEditorTheme__textBold" style="white-space: pre-wrap;">Create newsletter signup landing page w/ embedded form; consider popup alternative</strong></b><span style="white-space: pre-wrap;">&nbsp;</span></li></ul>

You can find the replay for the office hours session from February 26, 2025

# [🎥 Click here to watch the replay](https://fathom.video/share/ssMgFxuuPyXsHMPBQJsG4pDZA85FMn9M)

### ****Below is an overview of what was discussed on the call -****

### [Troubleshooting email delivery issues @ 0:00](https://fathom.video/share/ssMgFxuuPyXsHMPBQJsG4pDZA85FMn9M?tab=summary&timestamp=0 "PLAY @0:00")

Amy discussed an issue where she was receiving multiple copies of an email she sent to her subscribers. Stephanie explained that this happens when sending to tags rather than a smart list, as the same subscriber may have multiple tags. She recommended creating a smart list to avoid this problem.

### [Simplifying the checkout process @ 6:00](https://fathom.video/share/ssMgFxuuPyXsHMPBQJsG4pDZA85FMn9M?tab=summary&timestamp=360 "PLAY @6:00")

Betsy discussed issues with her checkout process, including a complicated workaround to get the checkout working properly. Stephanie walked through setting up a simpler one-step checkout page, with options for full payment or a payment plan. They also discussed ways to further optimize the checkout, such as offering discounted pricing without a coupon code.

### [Connecting email platforms @ 25:00](https://fathom.video/share/ssMgFxuuPyXsHMPBQJsG4pDZA85FMn9M?tab=summary&timestamp=1500 "PLAY @25:00")

Megan asked about integrating her WordPress site's email signup form with an external email platform like Mailchimp. Stephanie explained the challenges of doing this directly and recommended using Simple Business Suite's built-in forms instead, which can be easily embedded on a page.

### [Recap and next steps @ 48:20](https://fathom.video/share/ssMgFxuuPyXsHMPBQJsG4pDZA85FMn9M?tab=summary&timestamp=2900 "PLAY @48:20")

Betsy, Megan, and Amy discussed options for getting additional support, including Stephanie's done-for-you services and consulting. Stephanie provided an overview of the different support tiers available and recommended the best fit based on each person's needs.

## Action Items

* ****Add office hr replays to bottom corner widget; add KB note re replay locations****
* ****Update welcome email - add portal login link; explore Stephanie's membership/consulting for marketing strategy****
* ****Create newsletter signup landing page w/ embedded form; consider popup alternative****

Office Hours: February 26, 2025

All replays of our office hour calls can be found here.