<p class="PlaygroundEditorTheme__paragraph"><br></p><h1 class="PlaygroundEditorTheme__h1" dir="ltr"><span style="white-space: pre-wrap;">🎥 </span><a href="https://fathom.video/share/VMyhTEuJwu8wcjF85RCFKhwi8sf4xHB9" rel="noreferrer" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Click here to watch the replay</span></a></h1><h1 class="PlaygroundEditorTheme__h1"><br></h1><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><b><strong class="PlaygroundEditorTheme__textBold" style="white-space: pre-wrap;">Below is an overview of what was discussed on the call - </strong></b><br></h3><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/VMyhTEuJwu8wcjF85RCFKhwi8sf4xHB9?tab=summary&amp;timestamp=0" title="PLAY @0:00" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Tara's Florida trip @ 0:00</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Tara discusses her recent 3-day trip to Florida, where she and her husband Jack went to escape the cold weather. They experienced a mix of rainy and sunny days, with Tara getting sunburned on the one nice day. Overall, they were able to enjoy the beach and the area between Fort Lauderdale and Miami.</span></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/VMyhTEuJwu8wcjF85RCFKhwi8sf4xHB9?tab=summary&amp;timestamp=39" title="PLAY @0:39" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Stephanie's family in Tampa @ 0:39</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Stephanie shares that her dad lives near Tampa, and they sometimes visit Siesta Key beach when they're in the area. Tara and Stephanie discuss the pros and cons of different beach locations in Florida.</span></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/VMyhTEuJwu8wcjF85RCFKhwi8sf4xHB9?tab=summary&amp;timestamp=132" title="PLAY @2:12" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Tara's support ticket issues @ 2:12</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Tara has two open support tickets that haven't been resolved. The first issue is that some of her orders are showing as "pending" in her store, even though the customers have received their products. The second issue is that her VA doesn't have access to the marketing tab in the platform, preventing her from scheduling social media posts.</span></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/VMyhTEuJwu8wcjF85RCFKhwi8sf4xHB9?tab=summary&amp;timestamp=509" title="PLAY @8:29" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Resolving the marketing access issue @ 8:29</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Stephanie is able to directly grant Tara's VA access to the social media planner, resolving the second issue. They determine the first issue may be a bug related to Stripe payments that the support team will need to investigate further.</span></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/VMyhTEuJwu8wcjF85RCFKhwi8sf4xHB9?tab=summary&amp;timestamp=653" title="PLAY @10:53" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Betsey's question about landing pages @ 10:53</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Betsey asks Stephanie for advice on whether she should create a landing page or a funnel page for a waitlist signup for her 6-week postpartum challenge. Stephanie recommends using a funnel page, as it provides more flexibility to organize related pages.</span></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/VMyhTEuJwu8wcjF85RCFKhwi8sf4xHB9?tab=summary&amp;timestamp=1622" title="PLAY @27:02" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Tara's email list and workflow setup @ 27:02</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Tara discusses her struggles with properly setting up email workflows and funnels to nurture her email list and convert subscribers into paying customers. Stephanie provides guidance on creating welcome email sequences, using SmartLists to avoid emailing people in active workflows, and setting up product-specific workflows.</span></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/VMyhTEuJwu8wcjF85RCFKhwi8sf4xHB9?tab=summary&amp;timestamp=75" title="PLAY @1:15" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Recap and next steps @ 1:15:42</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Tara and Stephanie wrap up the meeting, with Tara agreeing to follow up with the support team on the remaining issues. Stephanie offers to continue working on resolving Tara's support tickets.</span></p><p class="PlaygroundEditorTheme__paragraph"><br></p><h2 class="PlaygroundEditorTheme__h2" dir="ltr"><span style="white-space: pre-wrap;">Action Items</span></h2><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem"><b><strong class="PlaygroundEditorTheme__textBold" style="white-space: pre-wrap;">Investigate Tara's open support tickets re payment issues </strong></b></li><li value="2" class="PlaygroundEditorTheme__listItem"><b><strong class="PlaygroundEditorTheme__textBold" style="white-space: pre-wrap;">Double-check past emails re first name issue in email templates, message tech support if still an issue </strong></b><span style="white-space: pre-wrap;">&nbsp;</span></li><li value="3" class="PlaygroundEditorTheme__listItem"><b><strong class="PlaygroundEditorTheme__textBold" style="white-space: pre-wrap;">Check on ticket for Tara's payment stuff, see what's going on </strong></b><span style="white-space: pre-wrap;">&nbsp;</span></li><li value="4" class="PlaygroundEditorTheme__listItem"><b><strong class="PlaygroundEditorTheme__textBold" style="white-space: pre-wrap;">Organize office hour replays correctly in support center </strong></b></li></ul>

You can find the replay for the office hours session from January 22, 2025

# 🎥[Click here to watch the replay](https://fathom.video/share/VMyhTEuJwu8wcjF85RCFKhwi8sf4xHB9)

### ****Below is an overview of what was discussed on the call -****

### [Tara's Florida trip @ 0:00](https://fathom.video/share/VMyhTEuJwu8wcjF85RCFKhwi8sf4xHB9?tab=summary&timestamp=0 "PLAY @0:00")

Tara discusses her recent 3-day trip to Florida, where she and her husband Jack went to escape the cold weather. They experienced a mix of rainy and sunny days, with Tara getting sunburned on the one nice day. Overall, they were able to enjoy the beach and the area between Fort Lauderdale and Miami.

### [Stephanie's family in Tampa @ 0:39](https://fathom.video/share/VMyhTEuJwu8wcjF85RCFKhwi8sf4xHB9?tab=summary&timestamp=39 "PLAY @0:39")

Stephanie shares that her dad lives near Tampa, and they sometimes visit Siesta Key beach when they're in the area. Tara and Stephanie discuss the pros and cons of different beach locations in Florida.

### [Tara's support ticket issues @ 2:12](https://fathom.video/share/VMyhTEuJwu8wcjF85RCFKhwi8sf4xHB9?tab=summary&timestamp=132 "PLAY @2:12")

Tara has two open support tickets that haven't been resolved. The first issue is that some of her orders are showing as "pending" in her store, even though the customers have received their products. The second issue is that her VA doesn't have access to the marketing tab in the platform, preventing her from scheduling social media posts.

### [Resolving the marketing access issue @ 8:29](https://fathom.video/share/VMyhTEuJwu8wcjF85RCFKhwi8sf4xHB9?tab=summary&timestamp=509 "PLAY @8:29")

Stephanie is able to directly grant Tara's VA access to the social media planner, resolving the second issue. They determine the first issue may be a bug related to Stripe payments that the support team will need to investigate further.

### [Betsey's question about landing pages @ 10:53](https://fathom.video/share/VMyhTEuJwu8wcjF85RCFKhwi8sf4xHB9?tab=summary&timestamp=653 "PLAY @10:53")

Betsey asks Stephanie for advice on whether she should create a landing page or a funnel page for a waitlist signup for her 6-week postpartum challenge. Stephanie recommends using a funnel page, as it provides more flexibility to organize related pages.

### [Tara's email list and workflow setup @ 27:02](https://fathom.video/share/VMyhTEuJwu8wcjF85RCFKhwi8sf4xHB9?tab=summary&timestamp=1622 "PLAY @27:02")

Tara discusses her struggles with properly setting up email workflows and funnels to nurture her email list and convert subscribers into paying customers. Stephanie provides guidance on creating welcome email sequences, using SmartLists to avoid emailing people in active workflows, and setting up product-specific workflows.

### [Recap and next steps @ 1:15:42](https://fathom.video/share/VMyhTEuJwu8wcjF85RCFKhwi8sf4xHB9?tab=summary&timestamp=75 "PLAY @1:15")

Tara and Stephanie wrap up the meeting, with Tara agreeing to follow up with the support team on the remaining issues. Stephanie offers to continue working on resolving Tara's support tickets.

## Action Items

* ****Investigate Tara's open support tickets re payment issues****
* ****Double-check past emails re first name issue in email templates, message tech support if still an issue****
* ****Check on ticket for Tara's payment stuff, see what's going on****
* ****Organize office hour replays correctly in support center****

Office Hours: January 22, 2025

All replays of our office hour calls can be found here.