<h1 class="PlaygroundEditorTheme__h1" dir="ltr"><span style="white-space: pre-wrap;">🎥 </span><a href="https://fathom.video/share/7jLnsu81ztGCQiQEsbV5UBfxcmYJxJXE" rel="noreferrer" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Click here to watch the replay</span></a></h1><p class="PlaygroundEditorTheme__paragraph"><br></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><span style="white-space: pre-wrap;">Below is an overview of what was discussed on the call</span></h3><p class="PlaygroundEditorTheme__paragraph"><br></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/7jLnsu81ztGCQiQEsbV5UBfxcmYJxJXE?tab=summary&amp;timestamp=0" title="PLAY @0:00" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Calendar availability setup @ 0:00</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Megan was having issues with her calendar availability not showing correctly, with only Mondays and Fridays visible. Stephanie walked through the process of setting up availability in the team member area, recommending using larger time blocks (e.g. 9am-10am) rather than smaller increments. Megan also linked her Google calendar to avoid double-booking.</span></p><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><br></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/7jLnsu81ztGCQiQEsbV5UBfxcmYJxJXE?tab=summary&amp;timestamp=535" title="PLAY @8:55" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Troubleshooting a pop-up issue @ 8:55</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Megan was trying to create a pop-up on her website but it was not appearing. Stephanie and Megan troubleshooted this, trying different embedding methods, checking for pop-up blockers, and ultimately determining it may be an issue with Megan's website theme that would require reaching out to the theme developer.</span></p><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><br></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/7jLnsu81ztGCQiQEsbV5UBfxcmYJxJXE?tab=summary&amp;timestamp=1416" title="PLAY @23:36" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Drip content and course management @ 23:36</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Betsy had questions about setting up drip content for her course, including how to handle new cohorts without impacting existing students. Stephanie provided recommendations on creating separate modules/programs and managing the drip schedule to accommodate both new and existing students.</span></p><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><br></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/7jLnsu81ztGCQiQEsbV5UBfxcmYJxJXE?tab=summary&amp;timestamp=1717" title="PLAY @28:37" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Resolving a phone number verification issue @ 28:37</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Kaylin was having trouble getting her phone number verified in the system, with the status stuck on "customer profile rejected". Stephanie walked through the troubleshooting steps, including checking for any conflicting settings, and advised Kaylin to post in the community if the issue persists after a few more days.</span></p><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><br></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/7jLnsu81ztGCQiQEsbV5UBfxcmYJxJXE?tab=summary&amp;timestamp=2824" title="PLAY @47:04" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Customizing the website layout @ 47:04</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Megan wanted to create an "everything page" on her website to showcase all of her offerings. Stephanie provided guidance on whether to set it up as an e-commerce shop versus individual landing pages, recommending the latter approach for Megan's digital product business model. They discussed layout and design considerations.</span></p><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><br></p><h2 class="PlaygroundEditorTheme__h2" dir="ltr"><span style="white-space: pre-wrap;">Action Items</span></h2><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem"><b><strong class="PlaygroundEditorTheme__textBold" style="white-space: pre-wrap;">Create new training on calendar setup in SPS</strong></b></li><li value="2" class="PlaygroundEditorTheme__listItem"><b><strong class="PlaygroundEditorTheme__textBold" style="white-space: pre-wrap;">Contact WordPress theme developer re potential internal pop-up blocker preventing SPS pop-up from displaying</strong></b><span style="white-space: pre-wrap;">&nbsp;</span></li><li value="3" class="PlaygroundEditorTheme__listItem"><b><strong class="PlaygroundEditorTheme__textBold" style="white-space: pre-wrap;">Post in SPS community channel re phone number verification status after weekend</strong></b></li></ul>

You can find the replay for the office hours session from March 12, 2025

# 🎥[Click here to watch the replay](https://fathom.video/share/7jLnsu81ztGCQiQEsbV5UBfxcmYJxJXE)

### Below is an overview of what was discussed on the call

### [Calendar availability setup @ 0:00](https://fathom.video/share/7jLnsu81ztGCQiQEsbV5UBfxcmYJxJXE?tab=summary&timestamp=0 "PLAY @0:00")

Megan was having issues with her calendar availability not showing correctly, with only Mondays and Fridays visible. Stephanie walked through the process of setting up availability in the team member area, recommending using larger time blocks (e.g. 9am-10am) rather than smaller increments. Megan also linked her Google calendar to avoid double-booking.

### [Troubleshooting a pop-up issue @ 8:55](https://fathom.video/share/7jLnsu81ztGCQiQEsbV5UBfxcmYJxJXE?tab=summary&timestamp=535 "PLAY @8:55")

Megan was trying to create a pop-up on her website but it was not appearing. Stephanie and Megan troubleshooted this, trying different embedding methods, checking for pop-up blockers, and ultimately determining it may be an issue with Megan's website theme that would require reaching out to the theme developer.

### [Drip content and course management @ 23:36](https://fathom.video/share/7jLnsu81ztGCQiQEsbV5UBfxcmYJxJXE?tab=summary&timestamp=1416 "PLAY @23:36")

Betsy had questions about setting up drip content for her course, including how to handle new cohorts without impacting existing students. Stephanie provided recommendations on creating separate modules/programs and managing the drip schedule to accommodate both new and existing students.

### [Resolving a phone number verification issue @ 28:37](https://fathom.video/share/7jLnsu81ztGCQiQEsbV5UBfxcmYJxJXE?tab=summary&timestamp=1717 "PLAY @28:37")

Kaylin was having trouble getting her phone number verified in the system, with the status stuck on "customer profile rejected". Stephanie walked through the troubleshooting steps, including checking for any conflicting settings, and advised Kaylin to post in the community if the issue persists after a few more days.

### [Customizing the website layout @ 47:04](https://fathom.video/share/7jLnsu81ztGCQiQEsbV5UBfxcmYJxJXE?tab=summary&timestamp=2824 "PLAY @47:04")

Megan wanted to create an "everything page" on her website to showcase all of her offerings. Stephanie provided guidance on whether to set it up as an e-commerce shop versus individual landing pages, recommending the latter approach for Megan's digital product business model. They discussed layout and design considerations.

## Action Items

* ****Create new training on calendar setup in SPS****
* ****Contact WordPress theme developer re potential internal pop-up blocker preventing SPS pop-up from displaying****
* ****Post in SPS community channel re phone number verification status after weekend****

Office Hours: March 12, 2025

All replays of our office hour calls can be found here.