<p class="PlaygroundEditorTheme__paragraph"><br></p><h1 class="PlaygroundEditorTheme__h1" dir="ltr"><span style="white-space: pre-wrap;">🎥 </span><a href="https://fathom.video/share/XoryiGhKTRg7vamcmK7NSsxyzzWjsyz_" rel="noreferrer" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Click here to watch the replay</span></a></h1><p class="PlaygroundEditorTheme__paragraph"><br></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><span style="white-space: pre-wrap;">Below is an overview of what was discussed on the call</span></h3><p class="PlaygroundEditorTheme__paragraph"><br></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/XoryiGhKTRg7vamcmK7NSsxyzzWjsyz_?tab=summary&amp;timestamp=0" title="PLAY @0:00" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Troubleshooting blog post publishing issues @ 0:00</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Liz is experiencing issues with her blog posts - the titles are linking to the wrong content when published. Stephanie walks through Liz's blog admin and troubleshoots the issue, determining it's likely a problem with the post slugs or links. They update the post layout and Stephanie suggests Liz reach out to tech support if the issue persists.</span></p><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><br></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/XoryiGhKTRg7vamcmK7NSsxyzzWjsyz_?tab=summary&amp;timestamp=503" title="PLAY @8:23" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Setting up Facebook ads through Simple Business Suite @ 8:23</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Emily reviews the tech support and hours available for the Simple Business Suite, and Stephanie explains the process for setting up Facebook ads through the platform, including connecting her Meta ad account, creating campaigns, and using the Facebook pixel. They discuss the advantages of managing ads through the Suite versus directly in Facebook.</span></p><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><br></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/XoryiGhKTRg7vamcmK7NSsxyzzWjsyz_?tab=summary&amp;timestamp=1273" title="PLAY @21:13" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Launching a membership program and community @ 21:13</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Alison wants to set up a membership program with free and paid tiers, as well as a community for members. Stephanie walks her through creating the membership products, setting up private community channels, and using automations to grant access and send notifications when new members sign up.</span></p><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><br></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/XoryiGhKTRg7vamcmK7NSsxyzzWjsyz_?tab=summary&amp;timestamp=2335" title="PLAY @38:55" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Troubleshooting phone number verification issues @ 38:55</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Kaylin has been struggling for weeks to get her phone number verified in the Simple Business Suite. Stephanie suggests deleting the existing number and re-adding it, as well as walking Kaylin through the Trust Center verification process, but the issue persists. They agree Kaylin should reach out to tech support for further assistance.</span></p><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><br></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/XoryiGhKTRg7vamcmK7NSsxyzzWjsyz_?tab=summary&amp;timestamp=63" title="PLAY @1:03" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Importing blog content into Simple Business Suite @ 1:03:30</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">Michelle is having trouble importing her existing blog content into the Simple Business Suite. She shares her screen to walk through the process, and Stephanie provides suggestions, but the import continues to hang. Stephanie recommends Michelle reach out to tech support for further troubleshooting.</span></p><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><br></p><h3 class="PlaygroundEditorTheme__h3" dir="ltr"><a href="https://fathom.video/share/XoryiGhKTRg7vamcmK7NSsxyzzWjsyz_?tab=summary&amp;timestamp=83" title="PLAY @1:23" class="PlaygroundEditorTheme__link"><span style="white-space: pre-wrap;">Recap and next steps @ 1:23:21</span></a></h3><p class="PlaygroundEditorTheme__paragraph" dir="ltr"><span style="white-space: pre-wrap;">The group discusses remaining questions, including connecting Google Calendar, and Stephanie provides final recommendations for reaching out to tech support if any issues persist. She then notes she needs to depart for another commitment.</span></p><p class="PlaygroundEditorTheme__paragraph"><br></p><h2 class="PlaygroundEditorTheme__h2" dir="ltr"><span style="white-space: pre-wrap;">Action Items</span></h2><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem"><b><strong class="PlaygroundEditorTheme__textBold" style="white-space: pre-wrap;">Complete A2P10DLC trust center registration process for phone number verification</strong></b></li><li value="2" class="PlaygroundEditorTheme__listItem"><b><strong class="PlaygroundEditorTheme__textBold" style="white-space: pre-wrap;">Complete A2P10DLC trust center registration process for phone number verification</strong></b><span style="white-space: pre-wrap;">&nbsp;</span></li><li value="3" class="PlaygroundEditorTheme__listItem"><b><strong class="PlaygroundEditorTheme__textBold" style="white-space: pre-wrap;">Post update in community about phone number verification issue resolution</strong></b></li><li value="4" class="PlaygroundEditorTheme__listItem"><b><strong class="PlaygroundEditorTheme__textBold" style="white-space: pre-wrap;">Contact tech support via chat for blog import issue if still unresolved</strong></b></li></ul>

You can find the replay for the office hours session from March 5, 2025

# 🎥[Click here to watch the replay](https://fathom.video/share/XoryiGhKTRg7vamcmK7NSsxyzzWjsyz_)

### Below is an overview of what was discussed on the call

### [Troubleshooting blog post publishing issues @ 0:00](https://fathom.video/share/XoryiGhKTRg7vamcmK7NSsxyzzWjsyz_?tab=summary&timestamp=0 "PLAY @0:00")

Liz is experiencing issues with her blog posts - the titles are linking to the wrong content when published. Stephanie walks through Liz's blog admin and troubleshoots the issue, determining it's likely a problem with the post slugs or links. They update the post layout and Stephanie suggests Liz reach out to tech support if the issue persists.

### [Setting up Facebook ads through Simple Business Suite @ 8:23](https://fathom.video/share/XoryiGhKTRg7vamcmK7NSsxyzzWjsyz_?tab=summary&timestamp=503 "PLAY @8:23")

Emily reviews the tech support and hours available for the Simple Business Suite, and Stephanie explains the process for setting up Facebook ads through the platform, including connecting her Meta ad account, creating campaigns, and using the Facebook pixel. They discuss the advantages of managing ads through the Suite versus directly in Facebook.

### [Launching a membership program and community @ 21:13](https://fathom.video/share/XoryiGhKTRg7vamcmK7NSsxyzzWjsyz_?tab=summary&timestamp=1273 "PLAY @21:13")

Alison wants to set up a membership program with free and paid tiers, as well as a community for members. Stephanie walks her through creating the membership products, setting up private community channels, and using automations to grant access and send notifications when new members sign up.

### [Troubleshooting phone number verification issues @ 38:55](https://fathom.video/share/XoryiGhKTRg7vamcmK7NSsxyzzWjsyz_?tab=summary&timestamp=2335 "PLAY @38:55")

Kaylin has been struggling for weeks to get her phone number verified in the Simple Business Suite. Stephanie suggests deleting the existing number and re-adding it, as well as walking Kaylin through the Trust Center verification process, but the issue persists. They agree Kaylin should reach out to tech support for further assistance.

### [Importing blog content into Simple Business Suite @ 1:03:30](https://fathom.video/share/XoryiGhKTRg7vamcmK7NSsxyzzWjsyz_?tab=summary&timestamp=63 "PLAY @1:03")

Michelle is having trouble importing her existing blog content into the Simple Business Suite. She shares her screen to walk through the process, and Stephanie provides suggestions, but the import continues to hang. Stephanie recommends Michelle reach out to tech support for further troubleshooting.

### [Recap and next steps @ 1:23:21](https://fathom.video/share/XoryiGhKTRg7vamcmK7NSsxyzzWjsyz_?tab=summary&timestamp=83 "PLAY @1:23")

The group discusses remaining questions, including connecting Google Calendar, and Stephanie provides final recommendations for reaching out to tech support if any issues persist. She then notes she needs to depart for another commitment.

## Action Items

* ****Complete A2P10DLC trust center registration process for phone number verification****
* ****Complete A2P10DLC trust center registration process for phone number verification****
* ****Post update in community about phone number verification issue resolution****
* ****Contact tech support via chat for blog import issue if still unresolved****

Office Hours: March 6, 2025

All replays of our office hour calls can be found here.