You can route incoming calls and text messages from the phone number you created in your Simple Business Suite™ account to another phone number. This is useful for forwarding calls to team members, external support, or business lines to ensure no communication is missed. This guide will show you how to set up call and SMS routing step by step. <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Step 1: Access Phone Number Settings</h2><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Log in to your Simple Business Suite™ account and go to Settings in the left-hand menu.</li><li value="2" class="PlaygroundEditorTheme__listItem">Select SMS &amp; Phone Numbers' from the settings menu.</li></ul> <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Step 2: Choose the Phone Number for Routing</h2><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">From the list of phone numbers, click on the Edit Icon (Pencil Icon) next to the phone number you want to set up call or SMS forwarding for.</li><li value="2" class="PlaygroundEditorTheme__listItem">A settings window will pop up for that phone number.</li></ul><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/7666e0_screen-shot-2025-01-06-at-2.52.10-pm.1736196911708.png?alt=media" alt="" width="inherit" height="inherit"> <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Step 3: Configure Forwarding</h2><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">In the settings window, find the section labeled Forward Calls To.</li><li value="2" class="PlaygroundEditorTheme__listItem">Enter the Phone Number where calls should be forwarded (e.g., your personal phone, team member, or support line).</li><li value="3" class="PlaygroundEditorTheme__listItem">Ensure the number is in the proper format (e.g., +1XXXXXXXXXX for US numbers).</li><li value="4" class="PlaygroundEditorTheme__listItem">Click Save to apply the changes.</li></ul> <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Step 4: Test Your Routing Settings</h2><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Use another phone to call the new phone number.</li><li value="2" class="PlaygroundEditorTheme__listItem">Confirm that the call is forwarded to the correct number.</li><li value="3" class="PlaygroundEditorTheme__listItem">Send a test text message to the new phone number.</li><li value="4" class="PlaygroundEditorTheme__listItem">Ensure the message is received on the forwarding number.</li></ul>

This guide explains how to route calls and phone numbers to another phone number (ie: your personal phone).

You can route incoming calls and text messages from the phone number you created in your Simple Business Suite™ account to another phone number.

This is useful for forwarding calls to team members, external support, or business lines to ensure no communication is missed.

This guide will show you how to set up call and SMS routing step by step.

## Step 1: Access Phone Number Settings

* Log in to your Simple Business Suite™ account and go to Settings in the left-hand menu.
* Select SMS & Phone Numbers' from the settings menu.

## Step 2: Choose the Phone Number for Routing

* From the list of phone numbers, click on the Edit Icon (Pencil Icon) next to the phone number you want to set up call or SMS forwarding for.
* A settings window will pop up for that phone number.

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/7666e0_screen-shot-2025-01-06-at-2.52.10-pm.1736196911708.png?alt=media)

## Step 3: Configure Forwarding

* In the settings window, find the section labeled Forward Calls To.
* Enter the Phone Number where calls should be forwarded (e.g., your personal phone, team member, or support line).
* Ensure the number is in the proper format (e.g., +1XXXXXXXXXX for US numbers).
* Click Save to apply the changes.

## Step 4: Test Your Routing Settings

* Use another phone to call the new phone number.
* Confirm that the call is forwarded to the correct number.
* Send a test text message to the new phone number.
* Ensure the message is received on the forwarding number.

You can route incoming calls and text messages from the phone number you created in your Simple Business Suite™ account to another phone number. This is useful for forwarding calls to team members, external support, or business lines to ensure no communication is missed. This guide will show you how to set up call and SMS routing step by step. <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Step 1: Access Phone Number Settings</h2><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Log in to your Simple Business Suite™ account and go to Settings in the left-hand menu.</li><li value="2" class="PlaygroundEditorTheme__listItem">Select SMS &amp; Phone Numbers' from the settings menu.</li></ul> <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Step 2: Choose the Phone Number for Routing</h2><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">From the list of phone numbers, click on the Edit Icon (Pencil Icon) next to the phone number you want to set up call or SMS forwarding for.</li><li value="2" class="PlaygroundEditorTheme__listItem">A settings window will pop up for that phone number.</li></ul><img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/7666e0_screen-shot-2025-01-06-at-2.52.10-pm.1736196911708.png?alt=media" alt="" width="inherit" height="inherit"> <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Step 3: Configure Forwarding</h2><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">In the settings window, find the section labeled Forward Calls To.</li><li value="2" class="PlaygroundEditorTheme__listItem">Enter the Phone Number where calls should be forwarded (e.g., your personal phone, team member, or support line).</li><li value="3" class="PlaygroundEditorTheme__listItem">Ensure the number is in the proper format (e.g., +1XXXXXXXXXX for US numbers).</li><li value="4" class="PlaygroundEditorTheme__listItem">Click Save to apply the changes.</li></ul> <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Step 4: Test Your Routing Settings</h2><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Use another phone to call the new phone number.</li><li value="2" class="PlaygroundEditorTheme__listItem">Confirm that the call is forwarded to the correct number.</li><li value="3" class="PlaygroundEditorTheme__listItem">Send a test text message to the new phone number.</li><li value="4" class="PlaygroundEditorTheme__listItem">Ensure the message is received on the forwarding number.</li></ul>

Routing Calls & Text Messages to Another Phone Number

Update your profile or payment method, manage your domain and more.